At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

Branch Manager | Wagga Wagga & Lake Cowal

About the Role

Due to an internal promotion, we are seeking an experienced leader to take on the role of Branch Manager for WesTrac’s Wagga Wagga and Lake Cowal operations. 

Reporting to the Regional Manager, you will be accountable for the overall safety, financial and operational performance of the Branch Wagga Branch including WesTrac’s embedded labour operations at Lake Cowal.  

As the Branch Manager you will lead a team of  4 direct reports wirth a total team size of approximately 30 people comprised of administration, customer support and trades roles across workshop, field service and onsite embedded positions.

This role will require monthly site visits to Lake Cowal and occasional travel to Head Office in Tomago or other branches across NSW/ACT.

Key Responsibilities

• Set the standard for safety and maintain the positive safety culture
• Oversee branch operations
• Control profits & losses and monitor monthly sales and service targets
• Meet organisational goals through development and execution of branch strategies
• Provide leadership, direction and support to your team, utilising a values-driven approach
• Utilise and understand data to forecast, measure and improve branch performance
• Be the point of escalation for customer queries
• Build and maintain successful customer relationships through effective stakeholder engagement and regular customer visits
• Oversee invoicing, Work in Progress (WIP) and warranty claims
• Support supervisors to promote ongoing development and upskilling of team members  
• Collaborate with internal stakeholders to ensure statewide customer coverage by sharing resources
• Encourage continuous improvement opportunities within the business to ensure effective and efficient operation

Skills & Experience

• Demonstrated experience in a leadership capacity in an operational setting
• Commitment to safety and robust understanding of the risks and hazards associated with mobile plant / operational environments
• Experience with Caterpillar (or similar) equipment is highly desirable
• Highly developed commercial acumen with proven ability to manage customer relationships, budgets, analyse data and compile reports
• Professional presentation with outstanding communication skills
• Experience in maintenance/workshop planning (desirable)
• Proven change management skills with ability to influence
• Tertiary qualifications in Business and/or mechanical trade background desirable

Benefits

• Competitive Remuneration Package + vehicle + incentive scheme
• Relocation assistance available
• Further education assistance program 
• Made for More Rewards
• Opportunities for career development
• 12 Weeks Paid Parental Leave
• Ability to purchase additional annual leave
• RDO opt in available
• Income protection covering you 24/7
• Fitness Passport for the whole family
• Refer a friend program – work alongside your mates and receive up to $3,000 for each successful referral!
• Discounted CAT products
• Wellness Program

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact Claire Pavey – Talent Acquisition Manager on 4964 5120 and reference job number 3892. Please note advertising may close before the official closure date of 29th May 2025 if a suitable applicant is identified.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.