About the opportunity

This is a senior technical SME role for someone who thrives on solving the toughest Caterpillar equipment challenges.

As a Senior Technical Specialist, you’ll act as the escalation point for complex technical issues, providing expert guidance across product performance, failure analysis and equipment reliability. You’ll work closely with customers, internal stakeholders and Caterpillar Engineering to deliver effective, data‑driven solutions that keep fleets performing at their best.

This role suits an experienced CAT professional who wants to be recognised as the technical authority and make a tangible impact across NSW operations.

What you’ll do

• Act as Subject Matter Expert for Caterpillar equipment across NSW
• Investigate complex product and performance issues across service and operations
• Conduct detailed component failure analysis and root cause investigations
• Interface directly with Caterpillar Engineering teams on escalations and resolutions
• Provide high‑quality technical advice to customers and dealer teams
• Support continuous improvement initiatives to enhance reliability and performance

Skills & Experience

Essential

• Mechanical or Electrical Engineering qualification OR trade qualification with CAT dealer experience
• Strong experience using CAT diagnostic tools and information systems
• Proven capability in component failure analysis
• Strong written and verbal communication skills
• Customer focused mindset with the ability to build trusted relationships
• Ability to work independently as a senior technical authority
• Current NSW Driver’s Licence

Desirable

• Experience with Electronic Technician, VIMS, VisionLink, SISWeb, CAT CWS
• SAP experience
• Exposure to reliability, product support, or fleet performance roles

Why WesTrac?

At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
• Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
• Additional Perks – Free parking, onsite café, bootcamp and yoga available at certain locations

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact NSW Recruitment on 1300 797 028 and quote reference job number #5392.

Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.