At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

About the role

We are seeking an energetic and driven Sales Delivery Coordinator to join our New Machine Delivery team working out of either our Casula or Newcastle Branch.  

Reporting to the Sales Delivery Manager, the Sales Delivery Coordinator is responsible for the co-ordination, processing and completion of Shop Get Ready Forms, Work Packs, Revenue Recognition and Cost Estimates for all new machine won deals submitted, through to delivery.

Furthermore, this role will include consultation and communication with internal stakeholders and management of customer contract requirements.

This position is offered as a permanent full-time position working Monday to Friday, 40 hours per week.

Key Responsibilities

• Coordinate and manage assigned deals throughout the build phase, including accurately forecasting completion and delivery dates for business forecast reports.
• Ensure that all Work Packs are issued correct and on-time.
• Proactively identify processes within the New Machine Delivery department that would benefit from improvements and recommend the appropriate action.
• Ensure correct and efficient invoicing is completed following machine delivery.
• Communicate effectively with internal and external customers and other departments within the business to ensure customer requirements are met in the agreed timeframes.
• Ensure company safety procedures, safe working practices and Life Saving Rules are strictly followed.

Skills & Experience

• Cert III in Customer Service or Business Administration or experience in a similar role preferably from a sales environment.
• Strong customer focus and passion for ensuring a positive customer experience.
• Excellent communication skills – Interpersonal, written and verbal with the ability to influence customer outcomes.
• Proven time management skills with the ability to manage multiple priorities to meet objectives.  
• Proficiency in computer skills and Microsoft Office Suite (MS Word, Excel and Outlook).
• High attention to detail and accuracy with the ability to identify continuous improvement initiatives.
• Ability to effectively build and maintain successful working relationships.

Why Join WesTrac?

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

• Job security and serious potential for advancement
• Refer a friend program - work alongside your mates and receive up to $10,000 for each successful referral!
• Annual Remuneration and performance review
• Fitness Passport for the whole family
• Flexible work arrangements
• Income protection with 24/7 coverage
• 12 weeks paid parental leave
• Online Learning Library to support your continued development
• Salary Packaging + Novated leases
• Discounts with Blackwood’s, Apple, JB Hi-Fi, Qantas, Travel Club and more
• Employment Assistance Program (EAP) – This is available for you and your family
• Ability to purchase additional annual leave

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.

For further information regarding this role, please contact NSW Recruitment on 1300 797 028.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.