At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More. 

About the Opportunity

As the market leader of equipment solutions in the mining industry, WesTrac is focused on continuing to provide a best-in-class customer experience. In this newly created role in our Resource Industries division, the Regional Product Support Manager (internal title: Regional Site Manager) will be accountable for a portfolio of site-level customer relationship management activity. Additionally, you will lead a team focused on customer sites to ensure fleet availability and performance exceed customer expectations, growing and securing aftermarket sales opportunities.

This is a full-time role mainly based within the Hunter Valley and will involve regular travel to customer sites within the various NSW mining regions. 

Key Accountabilities

·      Manage onsite customer relationships with a portfolio of key customers across NSW

·      Provide support and account management to customers with existing and new introduced fleets

·      Develop and execute aftermarket sales and product strategy to win aftermarket sales within customer groups, specifically machine and component rebuilds, maintenance and wear parts, and services and solutions.

·      Collaborate with peers within the business to support capital sales within your allocated customer group

·      Lead a team comprised of technical and sales managers

·      Ensure proactive focus on customer’s fleet performance with processes to capture issues and implement strategies to resolve​ to help customer’s fleets achieve targeted Top Tier metrics

·      Position WesTrac as the preferred equipment solutions partner to secure aftermarket opportunities including component replacements and machine rebuilds

·      Achievement of product support sales forecasts

About You

·      Proven people and safety leadership capabilities

·      Outstanding interpersonal skills with experience in CRM or account management or similar

·      Demonstrated sales skillset with ability to increase market share and drive conversion

·      Familiarity with/ knowledge of Caterpillar or similar products combined with a sound understanding of heavy mining equipment, total cost of ownership, key drivers and how they are influenced

·      Professional with outstanding communication skills

·      Ability to coach others for high performance and manage teams in changing environments

·      Tertiary qualifications in business and/ or mechanical trade background will be looked upon favourably

·      High level of computer literacy

Why WesTrac?

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged, and Customer Focused Culture. As a WesTrac team member, you will receive:

·      Competitive remuneration + fully maintained vehicle + incentive scheme

·      Fitness Passport for the whole family

·      Discounted CAT merch

·      Generous relocation assistance for eligible candidates 

·      Income protection with 24/7 coverage

·      12 weeks paid parental leave

·      Online Learning Library + access to professional development resources

·      Refer a friend program – work alongside your mates and receive up to $3000!

·      Novated leasing options

·      Purchased Leave program

·      Opportunities for growth and development

·      Employee Wellness Program

·      Discounted private health insurance

Apply Now  

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link. For further information regarding this role, please contact Claire Pavey – Talent Acquisition Manager on 02 4964 5120. 

Screening may commence whilst the advertisement is live, and applications may close if a suitable candidate is identified before the closure date of 18th June 2025.  

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.