At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

Create real impact. Build real relationships. Grow a real career.

We’re looking for an in-store Customer Service Representative to be the friendly face customers rely on at our Tomago branch. You’ll help deliver fast, accurate parts support, interpret customer needs, and keep our customers moving with confidence.

This is a role for someone who thrives in a dynamic environment, loves learning on the job and enjoys turning great service into great results.

Key Responsibilities

• Be the first point of contact for customer enquiries, parts advice and orders.
• Interpret customer needs and recommend the right parts and solutions.
• Process retail transactions and manage incoming calls.
• Keep stock moving—expedite orders and monitor inventory.
• Follow up on quotes, enquiries and sales leads (accurate CRM entry matters!).
• Support customers with professionalism, problem‑solving and a smile.
• Champion continuous improvement and high‑quality service every day.

Skills & Experience

• Experience in customer service (in-store, retail, admin or phone-based).
• Strong communication and relationship‑building skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Computer literacy (MS Office + general systems).
• An interest in technical or industrial products is a bonus—but not essential.
• A proactive, positive and solutions-focused approach.

Why WesTrac?

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive: 

• Competitive pay + annual performance review.
• RDO opt-in, Fitness Passport, plus “Refer a Friend” bonuses ($3,000!).
• 12 weeks paid parental leave + family-friendly policies.
• Discounted CAT merchandise and tools.
• Career pathways into field service, sales, leadership and more!
• Income protection, novated leasing and additional purchased leave.
• Job security in a growing, future-focused organisation. 

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. We may shortlist early based on application volume. For further information regarding this role, please contact our Recruitment Team on 1300 797 028 and reference job number #5317.

Successful applicants will be required to complete a satisfactory National Criminal History Check and a Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.