WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
 

Due to expansion and accumulation of more machines and customer requirements, we have a site-based role for a Product Support Advisor within WesTrac; servicing the Greater Tom Price (GTP) Mines in the Pilbara region of Western Australia. Here you will maximise operation time and product reliability by providing maintenance and technical support.
 

This is a hands-on role (but less tool time) which require you to carry out diagnosis, repairs and maintenance on customer Caterpillar equipment.  As an Advisor you will also be required to undertake regular equipment inspections leading by safe working practices and lifesaving rules.

This would suit a previous Field Service Technician, with good product knowledge. An opportunity where you can offer your expertise and a work ethic that will be conducted in a collaborative, team environment with a strong focus on safety.

An exciting time and opportunity to support a new fleet of CAT equipment in a modern equipped workshop. A close drive to accommodation (camp) and assisting long term and loyal customer with warranty support, planned component change out and fleet performance.

Location:

• Rio Tinto GTP Mines – Tom Price
• Tom Price region – Western Turner
• Pilbara WA – Western Turner 2

Roster: 

This is a residential position not FIFO.

• 9/5 (9 days on, 5 off) 12.5 hrs inclusive of 30 mins break
• 10/4 (10 days on, 4 off) 12.5 hrs inclusive of 30 mins break
• 5/2/4/3 (5 days on, 2 off, 4 days on, 3 off) 12.5 hrs inclusive of 30 mins break

To be successful the following is required:

• Australian-recognised Heavy Mobile Plant Trade Certificate with post trade experience.
• Prior Field Service or Regional Mine site experience maintaining similar fleet type.
• Customer relationship building skills or proven customer facing experience.
• The ability to advise, whilst train, offer good customer service and jump on the tools when needed.
• Previous Caterpillar knowledge across all products and machines.
• Sound maintenance and repairs experience with Large Trucks, Loaders, Dozers, and Graders.
• Be well aligned and exhibit WesTrac’s SPARC values of Safety, Pride, Accountability, Respect and Customer.
• Current Forklift Licence, EWP, Dogging & Basic Rigging, Working at Heights

What we offer:

• Opportunity to receive a referral bonus of $5000 as part of our Recommend and Spend program (Not applicable to international referrals).
• Day shift only with accommodation/meals provided.
• PSA allowance and location allowance included.
• Job security with a consistent pipeline of work.
• Unrivalled training and development via The WesTrac Institute.
• Fantastic team environment and inclusive work culture.
• Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more.
• Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options.

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

Job ID#3347