At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

About the opportunity  

WesTrac is seeking two dynamic and motivated Parts Sales Coordinators to join our team at the Tamworth branch.

In this role, you will be at the forefront of our parts sales operations, providing exceptional service to our valued customers. Your primary responsibilities will include managing customer inquiries, processing orders, and ensuring timely delivery of parts. You will work closely with our sales and service teams to maintain high levels of customer satisfaction and support the overall success of the branch.

This is an exciting opportunity for individuals who are passionate about the heavy machinery industry and are looking to grow their careers with a leading company. At WesTrac, we value teamwork, innovation, and a commitment to excellence. If you have a keen eye for detail, excellent communication skills, and a proactive approach to problem-solving, we would love to hear from you.

Key Responsibilities 

• You will be the first point of contact for all customers' parts orders.  
• Inbound order call management. 
• Data processing. 
• Parts interpretation.
• Follow up customer enquiries and fulfil their requirements and needs.
• Regular Stocktakes.  
• Assisting with warehousing duties such as picking, packing, and dispatching parts.  

Skills & Experience 

• Previous experience in a high-level customer service role.
• An aptitude and interest in technical/industrial products/services. 
• Problem solving skills and the ability to manage multiple tasks.  
• Intermediate computer literacy skills – MS Office and internet-based applications. 
• Excellent communication and interpersonal skills with the ability to effectively liaise with customers and a diverse range of team members. 
• Positive attitude and passion to deliver the best outcome for the customer every time. 
• Forklift and Drivers licence class C.  

Why Join WesTrac?

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged, and Customer Focused Culture. As a WesTrac team member, you will receive:

• Job security and serious potential for career advancement
• Competitive remuneration
• Fitness Passport for the whole family
• Annual Remuneration and performance review
• Discounted CAT Hand Tools
• Generous relocation assistance for eligible candidates 
• Income protection with 24/7 coverage
• 12 weeks paid parental leave.
• Online Learning Library to support your continued development
• Refer a friend program - work alongside your mates and receive up to $10,000 for each successful referral!
• Novated leasing options
• Purchased Leave program
• Opportunities for growth and development
• Employee Wellness Program
• Discounted private health insurance
• On-boarding and welcome day at our head office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment Team on 1300 797 028 and quote job number 2972.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.