At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

About the opportunity

Are you a solutions‑driven technical professional looking to take the next step in your career? We’re seeking a highly capable and motivated Technical Representative to join our Equipment Management Solutions team based in Tomago.

In this pivotal role, you will act as a Subject Matter Expert (SME) for Caterpillar equipment, providing high‑quality technical guidance to customers, dealer personnel, and internal stakeholders. You will investigate complex product issues, analyse equipment performance, and collaborate closely with Caterpillar Engineering to deliver fast, effective solutions that keep our customers’ assets performing at their best.

What You’ll Do

• Investigate product performance issues related to service, engineering, and machine operation
• Conduct failure analysis on components, identify root causes, and recommend effective solutions
• Provide clear, high‑quality technical information to support operational decision‑making
• Collaborate with Caterpillar Engineering Groups to ensure timely and effective resolutions
• Contribute to maintaining Caterpillar’s market leadership for performance and reliability

This role is ideal for someone who thrives on problem‑solving, continuous improvement, and building strong working relationships.

Skills & Experience

• Mechanical or Electrical Engineering qualification or trade qualification with 10+ years CAT dealer experience
• Strong knowledge of CAT diagnostic tools
• Proficient with CAT information systems
• Demonstrated component failure analysis expertise
• Excellent written, verbal, and interpersonal communication skills
• Strong customer service capability and ability to build productive relationships
• Proficient in Microsoft Office; SAP experience preferred
• Strong analytical, problem‑solving, and negotiation skills
• Able to work both independently and within a high‑performing team
• High attention to detail, continuous improvement mindset, and a current NSW driver’s licence

Desirable: Experience with Electronic Technician software, VIMS, VisionLink, SIS‑Web, and CAT‑CWS.

Why WesTrac?

• Annual Remuneration and performance review
• 12 Weeks Paid Parental Leave. Training & accredited development pathways.
• Income protection covering you 24/7.
• Purchased leave options, flexible work arrangements & RDO opt-in available.
• Discounts on CAT products, tech, retail and travel.
• Employee Wellness Program, including mental health support and fitness initiatives.
• Modern facilities, including onsite parking and a collaborative office environment.
• Refer a friend program – work alongside your mates and receive up to $3000 for each successful referral!
• Relocation assistance available, if required, for successful candidates. 

Apply Now

If you thrive on problem‑solving, technical challenge, and making a measurable impact, this role is for you. For further information regarding this role, please contact the Recruitment Team on 1300 797 028 and reference job number #5391.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.