Join WesTrac as a Product Support Sales Representative (PSSR) – Sydney Region

We’re seeking a customer‑focused, solutions‑driven sales professional to join our PSSR team and grow our customer base across the Sydney region.

Reporting to the CI Aftermarket Sales Manager, you’ll play a key role in identifying aftermarket service and parts opportunities that enhance the customer experience and strengthen long‑term partnerships. Leveraging your WesTrac knowledge and strong customer relationships, you’ll promote parts, service offerings, and tailored Customer Value Agreements (CVAs) that help our customers maximise the value of their CAT equipment.

You will work closely with internal teams across Operations, Finance, Credit, and Contracts to ensure quoting accuracy, seamless service delivery, and an exceptional end‑to‑end experience for every customer. Your responsibilities also include CRM management, forecasting, and maintaining a healthy pipeline of opportunities.

This role involves travelling across the Sydney region 3 to 4 days per week, supported by a company vehicle. When not on the road, you’ll be based at our Sydney branch. This is a full‑time, permanent role, working 40 hours per week, Monday to Friday.

Key Responsibilities

• Proactively engage with assigned customers to uncover aftermarket parts and service opportunities
• Promote and deliver WesTrac’s full range of product support solutions to achieve revenue, gross profit, and growth targets
• Drive customer retention by delivering tailored Customer Value Agreements (CVAs)
• Maintain accurate customer and opportunity data within IDS/CRM and other systems
• Prepare accurate and timely quotations using Part & Service Quoter (PSQ)
• Collaborate with internal stakeholders including Operations, Finance, Credit and Contracts to ensure exceptional service delivery
• Act as a trusted adviser, helping customers optimise the performance, reliability and lifecycle of their CAT equipment

Skills & Experience

• Demonstrated ability to drive sales growth and/or previous experience with account management
• Excellent customer service skills with the ability to develop strong relationships
• Well-developed analytical, problem solving and decision-making abilities
• Current driver's licence and the ability and willingness to travel
• Excellent written and verbal communication skills
• Ability to work well autonomously and within a team
• Computer literacy skills – MS Office and Sales
• Caterpillar product knowledge and experience highly regarded

Why WesTrac?

• Fully maintained vehicle
• Job security and serious potential for career advancement
• Competitive remuneration
• Fitness Passport for the whole family
• Annual Remuneration and performance review
• Discounted CAT Hand Tools
• Generous relocation assistance for eligible candidates
• Income protection with 24/7 coverage
• 12 weeks paid parental leave (primary carer)
• Online Learning Library to support your continued development
• Refer a friend program - work alongside your mates and receive up to $3000!
• Novated leasing options
• Purchased Leave program
• Opportunities for growth and development
• Employee Wellness Program
• Discounted private health insurance
• On-boarding and welcome day at our head office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact NSW Recruitment on 1300 797 028 and reference job number #5107.

Successful applicants will be required to complete a satisfactory National Criminal History Check and Medical as part of the recruitment process.

Please note: The Talent Acquisition Team will be on annual leave from Friday 19th December 2025, returning Monday 12th January 2026. During this time, recruitment activities will be paused and applications will not be reviewed. Any applications submitted during this period will be assessed once the team returns in January.