Reporting to the Technical Product Specialist Supervisor, the Technical Product Specialist will join our Technology Department on a Fulltime basis at our Anderson Place Branch at our Perth Precinct.

To be proficient in this role the candidate requires extensive knowledge and understanding of both the onboard and office components of MineStar Command for Hauling, Fleet, and Terrain products, including the MineStar Controller & Builder roles and functions. While prior experience with MineStar systems is highly regarded, we also welcome applications from candidates who may not yet have had direct exposure to MineStar but possess a strong foundation in relevant skills and industry knowledge. Successful applicants will be supported with comprehensive training and upskilling opportunities to ensure they are fully equipped to thrive in their new role. Candidates with experience in designing and maintaining IT networks, databases, software development and/or comparable OEM fleet and mine management systems are also encouraged to apply.

Roster: Monday - Friday, 8.5 Hours per day (including meal break)

What You’ll Do:

• Provide high level specialist support and services to customers on a range of Caterpillar technology products such as MineStar office
• Troubleshoot integrated systems ranging from basic machine sensors to advanced onboard control units, displays, network diagnosis, application servers, and database issues.
• Providing development and support to the WesTrac Autonomous Training Facility located in Collie
• Consult with all stakeholders through identification and scoping of technical compatibilities and requirements of the MineStar products to ensure successful upgrades and new deployments for customers mine sites

Skills & Experience:

• Demonstrated experience within a similar role and environment
• Advanced knowledge of the MineStar office environment and controller or builder functions on MineStar sites.
• Advanced knowledge of IT networks, databases, active directories and software development.
• Knowledge of VM environments and virtualisation
• Excellent communication skills (written, verbal and interpersonal) with the ability to cultivate relationships at all levels
• Advanced problem-solving skills and the ability to troubleshoot, ideally in a support environment  

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family. 
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.  
• Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.  

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 4035