Reporting to the Business Unit Manager – Flexi Parts, the Parts Sales Coordinator plays a pivotal role in delivering exceptional service to both external and internal customers. This position involves a comprehensive approach to customer satisfaction and effective parts sales coordination.

Roster:  Mon – Fri 8.5 hours per day (including unpaid meal breaks)

Location: FlexiParts (Perth Airport, WA)

What you’ll do:

• Manage end-to-end parts sales, including quoting, order processing, and inventory decisions
• Maximise ROI on used machines by cataloguing components and selecting optimal sales paths
• Build strong customer relationships through exceptional service, upselling, and cross-selling
• Collaborate with vendors to enhance product offerings and maintain positive partnerships
• Drive growth in parts and service sales across local, national, and international markets
• Support custom solutions beyond standard dealership scope, including axle group exchanges and certified transport frames
• Track and recover outstanding core returns, ensuring accurate documentation and reporting
• Prepare for succession into a senior role, contributing to long-term team leadership and strategy

Skills and Experience:

• Proven previous experience in a customer service role
• Proficient in conflict resolution with ability to navigate challenging situations
• Exceptional communication proficiency (written, verbal, and interpersonal)
• Competent in computer literacy, including MS Office Suite, with a proven record of data entry across various systems
• Strong time management skills, capable of handling multiple tasks in high-pressure settings
• Meticulous attention to detail
• Able to work effectively both independently and collaboratively within a team
• Knowledge of mechanics or automotive/mining industry experience is desirable

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. 
• Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 4866