Reporting to the Parts Supervisor, this full-time role at our Perth branch involves handling customer orders and enquiries with a strong focus on customer service. Because customer service is a key part of this role, we’re looking for someone with a positive, proactive attitude, keen attention to detail, and strong skills in quality and compliance. On-the-job training is provided so you’ll be fully supported in using the systems needed to process orders.

Roster: Rotating roster bi-weekly

Week 1: Monday - Friday 10.5 hours (including meal break) Sat 10 hours (including meal break)

Week 2: Tues – Friday 10.5 hours (including meal break)

Location: Perth Precinct

What you’ll do:

• Interpret customer parts needs and supply or order required components
• Support technicians and manage parts receival/delivery
• Maintain accurate inventory records, pricing updates, and stock control
• Handle supplier queries, returns, discrepancies, and Missing Masters issues
• Assist with budgets, sales opportunities, and overall parts operations

Skills and Interests:

• Comfortable with computers and able to learn new platforms or databases quickly
• Strong communication and problem-solving skills; proactive in supporting customer and stakeholder needs
• Enthusiastic about the machinery and mechanical field, eager to develop knowledge and skills
• Confident providing customer service through face-to-face, phone, and email interactions
• Accurate and detail-focused when sourcing and matching parts
• Organised and capable of multitasking effectively in fast-paced, high-volume settings

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 5502