Reporting into the Operations Supervisor, the Parts Interpreter will join our Parts and Logistics team on a full-time basis at our Perth Branch. This role is responsible for providing a high level of technical product advice to key stakeholders, interpreting parts and customer needs, the sale of and expediting of parts, and fielding general enquiries. You will be a highly motivated and proactive individual who thrives in a challenging fast paced role and is passionate about customer experience.

Roster:  1st week – Mon – Fri (7am – 6pm) Saturday (7am – 1pm)

            2nd week – Tues – Fri (7am – 6pm)

Location: Perth Branch, WA

What you’ll do:

• Interpret customer needs and provide technical advice on a wide range of parts for vehicles, trucks, machinery, and construction equipment
• Source and expedite parts locally and internationally, ensuring timely and accurate fulfilment from order through to delivery
• Manage customer enquiries through walk-ins, phone calls, and emails with a strong focus on delivering a high-quality customer experience
• Support internal departments including the workshop, field service teams, and sectors like marine, earthmoving, and construction at the Perth branch
• Coordinate across seven store locations, maintaining accuracy, attention to detail, and responsiveness in a high-demand environment
• Escalate issues appropriately and ensure consistent communication to prevent delays or errors
• Maintain a proactive, dependable approach, demonstrating strong organisational skills and the ability to work under pressure

Skills and Experience:

• Proven experience in parts interpretation, inventory control, or store roles within the automotive or machinery industry
• Strong background in parts identification, particularly for vehicles, trucks, or heavy equipment
• Familiarity with automotive service environments, ideally gained from prior roles in car dealerships or similar settings
• Excellent customer service skills with the ability to confidently manage face-to-face, phone, and email interactions
• High level of accuracy and attention to detail, especially when sourcing and matching parts
• Solid organisational and multitasking abilities in a fast-paced, high-volume setting
• Advanced computer literacy and the ability to quickly adapt to multiple systems (experience working across various platforms or databases is highly valued)
• Strong communication and problem-solving skills, with a proactive approach to managing customer and internal stakeholder needs

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. 
• Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 4293