WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

As a MineStar Support Advisor, you will be responsible for providing comprehensive support for MineStar systems, maintaining positive relationships with customers, the Caterpillar support team, and tracking solution metrics. Your role is crucial in aligning with WesTrac’s Customer Performance Teams objectives to enhance the post-sale customer experience. You will support MineStar Support Team in refining support processes and improving outcomes, ensuring a robust and repeatable customer experience throughout the MineStar product support lifecycle.

Location: Anderson Place, Perth Precinct

Roster: Monday – Friday, 8hrs/day Permanent, Full-Time)

To be successful the following is required: 

• Tertiary qualification in an IT or technology-related field, with a background in software or computer science.
• Minimum 2 years’ industry experience in a customer focused application support role.
• Demonstrated passion for and commitment to building strong customer relationships.
• Able to effectively assess, prioritise and escalate issues and solutions.
• High level problem-solving skills with the ability to follow through required actions to resolution.
• Confidently apply advanced communication skills (written, verbal and interpersonal) within all tasks, including weekly meetings with Tier 1 mining customers and Caterpillar representatives.
• Ability to build and maintain successful working relationships across a range of internal and external stakeholders.
• Advanced time management, planning and organisational skills with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines.
• Highly developed attention to detail when dealing with high volumes of data across multiple systems.
• Ability to work collaboratively within a team, autonomously and / or remotely, across multiple sites.
• Strong understanding of and commitment to HSE policies and procedures.

Non-essential but desirable experience or knowledge: 

• Experience in Construction, Mining or related industries, with operational knowledge desirable.
• Knowledge and understanding of WesTrac / Caterpillar technology products, including mining technologies is advantageous.
• Sound knowledge of QMS systems and their implementation.

What we offer:

• Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
• Job security with a consistent pipeline of work
• Unrivalled training and development via The WesTrac Institute
• Family-friendly, Perth-based rostered work - Stay home every night
• Fantastic team environment and inclusive work culture
• Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
• Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today!

Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

Job#2837