Reporting to the Technology Operations Support Manager, the Technology Customer Coordinator will be accountable for providing the complete customer care experience in regard to WesTrac service, repair and general service provision queries.

Roster:  Mon – Fri 8.5 hours per day (including unpaid meal breaks)

Location: Anderson Place (Perth Airport, WA)

What you’ll do:

• Act as the primary point of contact between customers and the Technology Team
• Coordinate scope, scheduling, pricing, and invoicing to deliver projects on time and within budget
• Manage work orders and parts including ordering, tracking, warranty, and handling variations
• Control costs and resolve invoice disputes (rework, warranty, post-sale credits)
• Investigate customer needs and provide solutions that add value to both the customer and WesTrac
• Liaise with internal teams and external customers across warranty, parts, commercials, and branches
• Build and maintain strong customer relationships through effective communication and service delivery

Skills and Experience:

• Experience with work order management system
• Demonstrated customer service skills
• Highly developed communication skills (interpersonal, written and verbal)
• Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
• Intermediate computer literacy skills (including Microsoft Office)
• Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. 
• Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 4943