Reporting to the Branch Manager, the Field Service Supervisor is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.

This position is open to both FIFO and residential candidates. For those choosing to live locally in Newman, WesTrac offers company-provided housing, inclusive of paid water and utilities, making it a compelling opportunity for candidates seeking lifestyle balance and long-term community living.

Roster:  9days on 5days off 12.5 hours per day (including unpaid meal breaks)

Location: Newman – residential or FIFO ex Perth

What you’ll do:

• Lead and supervise a team of field service technicians to deliver exceptional service, repairs, and support across the allocated service area
• Manage work order scheduling and execution to meet productivity, quality, and compliance targets set by WesTrac and Caterpillar
• Drive a positive customer experience by building strong relationships and exceeding expectations in a dynamic, high-paced environment
• Ensure the team’s adherence to safety standards, OH&S policies, and conduct thorough quality risk assessments
• Coordinate with internal departments and external clients to streamline service delivery and parts management
• Utilise Caterpillar systems and computer-based platforms to oversee job status, reporting, and service documentation
• Provide coaching, leadership, and hands-on support to develop team capabilities and foster a high-performing culture

Skills and Experience:

• Qualified Heavy Duty (HD) trade professional with extensive supervisory experience in mechanical or dealership settings
• Proven leadership in similar industries, with the ability to inspire, motivate and guide high-performing teams
• Strong understanding of OH&S protocols and risk assessments, ensuring safety in high-risk environments
• Skilled in managing dynamic workloads and competing priorities through effective planning and time management
• Excellent interpersonal and stakeholder engagement skills, with a customer-first mindset
• Experienced in warehouse, parts, or distribution operations with solid Caterpillar systems and product knowledge
• Technically proficient in computer systems for job tracking, reporting, and service coordination

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. 
• Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 4227