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Field Service Supervisor

Posted Date:  13 Mar 2026
Location: 

Mudgee, NSW, AU

WesTrac – Made for More

At WesTrac, we’re made for more of what matters — more balance, more growth, and more opportunities to build a career you’re proud of. With flexible work options, paid parental leave, guided learning pathways and a supportive team culture, we help our people go further. With over 4,000 team members across Australia, we’re united by a shared commitment to building a better tomorrow.

 

Field Service Supervisor | Mudgee

WesTrac is expanding our Field Service capability in the Mudgee region and we’re looking for an experienced Field Service Supervisor to lead and support our team of Heavy Diesel Technicians.

If you’re a strong communicator who enjoys problem‑solving, coordinating people, and delivering exceptional customer service, this role offers variety, autonomy and the opportunity to make a real impact across our customer base.

 

What You’ll Do

  • Lead, mentor and support a team of Field Service Technicians

  • Coordinate daily job allocation, scheduling and resource planning

  • Provide technical guidance and support to technicians in the field

  • Maintain strong customer relationships through clear communication and timely updates

  • Ensure safe, high‑quality service delivery across all field activities

  • Monitor job progress, labour efficiency and service quality

  • Work collaboratively with planners, parts, workshop and product support teams

  • Support onboarding, training and development of team members

 

Roster & Benefits

Roster: Monday to Friday

Hours: 10‑hour day shift

Travel: Local travel to customer sites

What You’ll Bring

  • Trade qualification in Heavy Diesel / Mobile Plant (or similar)

  • Strong leadership capability with experience supervising or mentoring technicians

  • Excellent communication and customer service skills

  • Strong diagnostics and problem‑solving ability

  • Ability to manage competing priorities in a fast‑paced environment

  • Experience with Caterpillar equipment, SIS/ET or OEM systems (highly regarded)

  • Current driver’s licence

 

Why WesTrac

  • Discounted CAT tooling & merchandise

  • 12 weeks paid parental leave (primary carer)

  • Fitness Passport + discounted health insurance

  • Salary packaging & novated leasing

  • Made for More Rewards — discounts on Airbnb, Ticketek, Apple, Rebel and more

  • On‑boarding and welcome day at our Newcastle head office

  • Career development pathways and nationally recognised training

 

Apply Now

Submit your resume via the link. For enquiries, please contact Dominic Farrugia at dominicfarrugia@westrac.com.au.

Successful applicants will complete a National Criminal History Check.

Refer a friend and earn up to $3,000.

 

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

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