WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Job Title: Technical Manager

Reporting to the Group Manager (Client Solutions), the Technical Manager leads a team of Technical Communicators who focus on resolving product issues, ensuring customer satisfaction, and maintaining effective communication between the dealership and Caterpillar.

This role involves optimising processes, supporting team growth, and addressing technical challenges. The Technical Manager drives innovative solutions to enhance effectiveness and efficiency within WesTrac.

Location: South Guildford, WA

Roster: Monday – Friday, 8.5-hour days

Skills & Experience:

• Qualifications in engineering, trade certification, or related fields.
• Technical product support experience with the ability to manage teams and drive change effectively.
• Dealership or similar environment with knowledge of equipment management (desirable - not essential)
• Ability to influence stakeholders and resolve issues, alongside the proficiency to translate data into actionable insights.
• Project management exposure utilising methods to align projects with organisational and customer needs.

What we offer:

• Paid parental leave, secondary carers leave, discounted health insurance, income protection insurance, salary sacrifice options, purchased leave, and novated leasing.
• Benefit from unrivalled training at our award-winning WesTrac Institute, along with development opportunities and internal career progression.
• Enjoy access to multiple gyms across Australia with Fitness Passport and our Employee Assistance Program (EAP).
• Positive work environment with personal and team recognition, plus Made for More rewards.
• Discount with BUPA and at over 400 retail, entertainment, and travel outlets, including Coles, Ampol, Petbarn, Virgin, JB Hi-Fi, Apple, and Crown.
• Opportunity to receive a referral bonus up to $5000 as part of our Recommend & Spend program.

If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today!

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

Job #3511