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Technical Communicator

Posted Date:  12 Mar 2025
Location: 

Guildford, WA, AU

Reporting into Technical Services Manager, the Technical Communicator will join our Technical Services on a Full-Time, Permanent basis at our South Guildford location.

 

This role involves providing technical support by assisting with troubleshooting complex machine faults and providing repair advice.

 

Roster: Monday – Friday, 8.5 hours/day (including meal break)

 

What You’ll Do:

  • Assist with troubleshooting complex machine faults
  • Provide repair advice
  • Engage with various stakeholders including customers, management, product support and engineering teams, and the service department
  • Restore product functionality with a quick turnaround time

 

Skills & Experience:

  • Trade qualified as a Mechanic, Heavy-Duty Equipment Mechanic, or Automotive Electrical Technician
  • Post-trade experience with proven ability to read electrical and hydraulic schematics
  • Safe working practices knowledge
  • Excellent communication skills
  • Strong diagnostic and problem-solving skills
  • High attention to detail and continuous improvement
  • Intermediate computer literacy (Microsoft Office)
  • Ability to mentor and work both in a team and independently
  • Flexibility and willingness to travel on short notice should it be required
  • Technical/product knowledge of Caterpillar equipment (Desired)

 

Our Benefits inclusive of but not limited to:

  • Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
  • Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family. 
  • Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.  
  • Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.  

 

Our Company & Commitment

 

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

 

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

 

Reference Number: 3772

 

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

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