Are you ready to take on a pivotal role in supporting WesTrac’s cutting-edge business applications? Join us as a Systems Analyst and be the frontline hero in resolving critical support issues!

Location: South Guildford, WA

Roster: Monday – Friday, 8.5-hour days

What you’ll do:

• Primary Support: Respond to business queries and helpdesk tickets for WesTrac’s non-SAP applications (DBSi, COTS, cloud, and on-premise applications)
• Integration: Ensure seamless integration with other WesTrac business systems
• Support & Issue Resolution: Prioritise and deliver support, resolving issues efficiently
• Vendor Liaison: Collaborate with third-party providers to address and resolve issues
• Implementation & Support: Assist the Business Solutions Lead in implementing and supporting new business applications

To be successful within the role: 

• Bachelor’s Degree in IT, Business, Finance, or a related field; OR significant industry experience

• Proven experience in a similar role with large corporate business systems

• Familiarity with Caterpillar Dealer Business System (DBSi) and related business processes

• IBMi systems support experience (desirable)
• Effective vendor engagement skills with the ability to facilitate and drive proceedings through system resolution and changes
• Demonstrated ability to work within an environment of competing priorities with strict deadlines and the capacity to share knowledge within the team
• Effective interpersonal and written communication skills

What we offer:

• Job security with a consistent pipeline of work
• Unrivalled training and development via The WesTrac Institute
• Free and secure onsite parking
• Fantastic team environment and inclusive work culture
• Opportunity to receive a referral bonus as part of our Recommend and Spend program
• Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
• Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
   

If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today!

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

Job # 3127