Reporting into the Warranty Manager, the Service Support Coordinator will join our team on a 12- month fixed term basis at our Guildford Branch. This role supports the WA Service Operations and Payroll by managing the Time Capture systems and DBS/IDS Service Helpdesk. It handles help desk queries, provides process guidance, resolves system issues, and trains staff in effective Time Capture and DBS/IDS use to ensure accurate data. It also oversees document control, including creating and updating all service documentation.

Roster: Monday – Friday, 8.5 hours/day (including meal break)

What You’ll Do:

• Manage and resolve Time Capture and DBS helpdesk enquiries, ensuring accurate logging, correct approvals, timely closure, and compliance with Enterprise Agreements.
• Maintain system data and configurations, including employee setups, schedules, pay codes, work order financials, user access, and contractor onboarding.
• Support payroll accuracy by processing adjustments, resolving pay issues, and ensuring timesheets and transfers are completed correctly and on time.
• Oversee document control and general administration, including updating service documentation, processing purchase orders, coordinating training, managing job opening/closing, and ensuring accurate service report entry.

Skills & Experience:

• Excellent communication and customer service skills, with the ability to build effective working relationships.
• Advanced computer skills, including MS Office and online applications.
• High attention to detail, with a focus on accuracy and continuous improvement
• Strong time‑management and organisational abilities, able to manage multiple priorities independently and within a team.
• Proven capability in developing and maintaining procedures, processes, and documentation
• Knowledge of DBS, Timekeeper and related policies and procedures (desirable)  

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family. 
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.  
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.  

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 5189