Your new role as the Product Support Advisor will report into the Product Support Supervisor in a permanent FIFO position. 

About PSG

PSG is a FIFO service department in Welshpool, supporting WA with skilled maintenance personnel. We handle warranty support, shutdowns, and labour hire roles, equipped with service vehicles and tools.
 

Location: McPhee site

Roster: 8 days on, 6 days off, 12.5hr shifts (inclusive of 30mins break) OR 2 weeks on, 1 week off, 12.5hrs (Inclusive of 30mins meal break)

What you'll do:

• Carry out diagnostics, repairs, and maintenance on customer Caterpillar equipment
• Maximise operation and product reliability, while also conducting regular equipment inspections
• Lead by example through actions, behaviour and decision making, including compliance with WesTrac's procedures, safe working practices and life-saving rules.

Skills & Experience:

• Australian recognised Mechanical Trade Certificate
• Proven post trade experience with CAT equipment
• Proficiency with troubleshooting and fleet performance reviews.
• Extensive Traditional Caterpillar Fleet experience is essential
• Ability to identify and suggest opportunities to increase fleet availability, as well as lower operational costs are positive indicators of success for this role.
• Excellent customer service skills with the ability to build and maintain successful working relationships
• The ability to work successfully within a team and autonomously
• HR-Licence

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.  
 

At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply.  WORK180 endorsed employer.

Reference Number: 3796