Under the guidance of the Part Sales Supervisor, the Part Sales Coordinator will join our Parts Sales team on a 6 month secondment at our Guildford, Parts Distribution Centre. In this pivotal customer-facing and phone-based role, you'll adeptly locate and identify machine parts, providing cost-effective solutions for swift delivery. Additionally, meticulous attention will be given to processing all parts orders and inquiries promptly and accurately.

Department Overview: Parts Distribution Centre - Guildford

Roster – 5 Days, 8 Hrs/Day

What You'll Do:

• Deliver high-quality, customer-focussed service by responding to phone and in-person enquiries, ensuring a positive and seamless
• Accurately identify and source machine parts, providing cost-effective solutions and coordinating timely delivery to meet customer needs
• Process parts orders and enquiries promptly, maintaining attention to detail across systems such as inventory management and warehouse platforms
• Resolve customer issues and conflicts effectively while pro-actively supporting sales outcomes through problem-solving, negotiation and collaboration with internal teams.

Skills & Experience:

• Customer service and sales experience within automotive or heavy industry.
• Parts identification experience or exposure to the automotive, mining or heavy equipment industries and ability to recommend practical and cost-effective solutions
• Manage challenging customer situations calmly, applying a solution-focussed mindset to resolve issues quickly and professionally
• Strong administrative and system proficiency – with a high attention to detail, solid computer skills across MF Office, inventory management and warehouse systems.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6181