Reporting into Digital Engagement Manager, the Onboarding Specialist will join our Digital team on a Full-Time basis at our Guildford Head Office.

Roster: Monday to Friday, 8.5 Hours per day (including meal break)

What You’ll Do:

• Oversee the digital onboarding process for new and existing clients to help WesTrac exceed Cat Digital Excellence goals and meet customer satisfaction and loyalty expectations.
• Manage the digital onboarding workspace to monitor progress and track status of machine and customer onboarding as well as digital authorisation.
• Ensure strong knowledge of Cat brand requirements is maintained and that brand standards are applied throughout all channels.
• Build effective working relationships and collaborate with external and internal stakeholders including Sales
• Product Support, Marketing, and other areas to drive optimisation of the national onboarding process.
• Provide timely and accurate digital product support through presentations, updated web content through various online content management systems and accurate business system updates.

Skills & Experience:

• Minimum 4 years’ experience in customer service or customer experience role.
• Strong aptitude for digital customer engagement tools and methodologies.
• Well-developed project management and stakeholder management skills.
• Demonstrated problem solving and negotiation skills to effectively resolve issues.
• Highly developed attention to detail.

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family. 
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.  

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: [Req 4703]