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Customer Service Representative

Posted Date:  3 Jun 2025
Location: 

Guildford PDC, WA, AU

Reporting into CPU Sales and Distribution Manager, the Customer Service Representative will join our team on a Fixed-term basis at our Guildford Branch. This role involves being the point of contact for all customer parts ordering and collection interactions, ensuring that a consistently high level of customer service is provided at all times. 

 

Roster: Monday – Friday with one Tuesday - Saturday every 5 weeks  

 

What You’ll Do: 

  • Provide outstanding customer service to internal and external stakeholders. 

  • Engage with customers using basic knowledge of DBSi and WMS systems. 

  • Assist customers in identifying their needs and requirements. 

  • Ensure prompt and accurate: 

  • Delivery of goods 

  • Receipting of credits 

  • Processing of core and warranty returns 

  • Identify and report potential leads and business opportunities. 

  • Maintain a professional and helpful presence within the CSC environment 

 

Skills & Experience: 

  • A minimum of two years’ experience in a customer service or similar role 

  • Computer literacy skills – MS Office and relevant internet-based applications 

  • Ability to effectively communicate with internal and external stakeholders at all levels 

  • Excellent written, verbal, and interpersonal communication skills, along with strong customer service abilities, enabling you to build and maintain successful working relationships. 

  • Capable of working effectively both as part of a team and independently. 

  • Conflict resolution skills and demonstrated experience in navigating challenging situations 

  • Good problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure customer requirements (internal/external) are fulfilled 

  • Demonstrated high level of attention to detail, ensuring accuracy and thoroughness in all tasks. 

 

Our Benefits inclusive of but not limited to: 

  • Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown. 

  • Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.  

  • Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.   

  • Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.   

 

Our Company & Commitment 

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions. 

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality. 

Reference Number: 4161 

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

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