Reporting to the Operations Support Admin Supervisor, the Operations Support Administrator plays an integral role in supporting our Operations network across Western Australia. You’ll deliver a wide range of administrative and customer service tasks through a centralised delivery model, ensuring a consistent and high‑quality experience for both internal and external customers.

Location: Guildford 

Work Type: Full‑time 6 month Secondment 

What You’ll Do

• Deliver high‑quality administrative support across branches, stores, and contract sites, completing assigned tasks within required timeframes.
• Provide exceptional customer service to internal and external stakeholders, resolving enquiries and issues promptly.
• Operate within a centralised task‑assignment model, with work allocated via Outlook and transitioning to Zendesk.
• Support a strong safety culture by following all company and site safety requirements.
• Assist with continuous improvement initiatives to simplify processes and enhance customer and employee experience.
• Contribute to a positive team culture by living our values and demonstrating professional behaviours.

Skills & Experience

• Relevant administrative qualification or experience in a similar role.
• Strong computer literacy and accurate data entry skills.
• Excellent communication skills, including active listening and clear expression.
• Customer service orientation with the ability to build positive relationships.
• High attention to detail and accuracy.
• Adaptability and confidence working across diverse tasks and environments.
• Ability to maintain performance under pressure in a fast‑paced environment.

Our Benefits inclusive of but not limited to: 

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown. 

• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.  

• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.   

• Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles. 

• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity 

Our Company & Commitment 

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions. 

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality. 

Reference Number : 5401