As an Operations Support Administrator, you will report to the Operations Support Admin Supervisor and play a key role in supporting our Regional WesTrac branches and contracts. This position is focused on providing high-quality administrative and internal customer support with a focus on coordination of our regional WesTrac residential properties. You will be instrumental in ensuring smooth day-to-day operations and maintaining strong relationships with occupants, agents, contractors, and internal teams.

Roster:  Mon – Fri 8.5 hours per day (including unpaid meal breaks)

Location: South Guildford, WA

What you’ll do:

• Provide prompt and professional customer service to team member occupants, contractors, and internal stakeholders
• Manage property-related tasks such as utility payments, maintenance coordination, inspections, and lease documentation
• Respond to inquiries, resolve issues, and manage complaints with a solutions-focused approach
• Perform a range of general administrative duties including data entry, document management, and reporting
• Liaise with internal departments and external service providers to ensure timely service delivery
• Maintain accurate records and databases related to property and operational activities
• Support scheduling, calendar management, and operational logistics across multiple sites
• Identify and escalate operational challenges while contributing to process improvements
• Collaborate with team members to meet departmental goals and share best practices

Skills and Experience:

• Experience in an administration or similar role. Previous administration of real estate or property management is an advantage.
• Advanced time management, planning and organisational skills with the ability to manage multiple priorities to meet objectives
• Professional level of computer literacy and data entry skills
• Excellent attention to detail with proven administrative skills
• Effective communication skills including active listening, asking appropriate questions, clarifying the issues, and expressing oneself clearly
• Excellent customer service skills with the ability to build and maintain successful working relationships
• Adaptability including the ability to perform efficiently in a diverse environment
• SAP experience will be highly advantageous

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. 
• Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 4837