Reporting to the Laboratory Operations Manager, the Fluid Analyst / Admin Team Leader is responsible for the analysis of customer fluid sample results to provide appropriate recommendations to the customer which will lead to improved operational efficiency of the customer’s componentry, resulting in an extended life span of the asset.

Responsibilities:

• Analyse customer fluid sample results and provide recommendations to improve operational efficiency and extend asset lifespan.
• Oversee a team of 8 direct reports, including 5 Mechanical Fluid Analysts and 3 Administration Staff.
• Lead the Admin Team with work priorities and Customer support.
• Provide coaching, training, and task distribution to team members.
• Act as the first point of contact for customer inquiries regarding analysis reports.
• Elevate customer queries through Zendesk, providing further clarity and liaising with other WesTrac personnel as required.
• Collaborate with the SOS Business Development Specialist to identify and support customers needing additional training or resources.

Experience and Qualifications needed to be successful:

Education/Certificates:

• Mechanical trade certificate with 5 years’ post-trade experience.
• Strong computer literacy skills, particularly in MS Office.

Experience and Knowledge:

• Minimum 1 year of experience leading a team.
• Previous experience with CAT systems.
• High level of attention to detail and analytical skills.
• Demonstrated experience in customer service.
• Ability to work successfully within a team and autonomously.
• Previous experience in machine maintenance and reliability

What we offer:

• Exposure and experience with cutting-edge laboratory and automation systems exclusive to WesTrac WA – the only lab of its kind in the Asia-Pacific region
• Unrivalled training and development via The WesTrac Institute - continue to upskill whilst working with us!
• Made for More Rewards program with discounts at retailers like JBHIFI, Woolworths, Caltex, Apple, Crown, Qantas and many more
• Discounted health insurance
• Income protection insurance
• Salary sacrifice options
• Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
• Fitness Passport - Giving you access to more than 100 gyms and recreation centres around Australia at once at a discounted rate!

If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today!

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality

Job#3696