At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

Parts Representative

About the role

Our Product Support Team is seeking a Parts Representative to join their team on a fulltime basis at our Coffs Harbour branch. The successful candidate will work a 9.5-hour shift on a Monday-Friday schedule.

The Parts Representative will provide high quality customer support, including helpful advisory services to external stakeholders. This role will require the drive to fulfil customer requirements in a timely manner, whilst operating in a fast-paced position. The successful candidate will support efficient and effective operation of the parts department through functions such as general warehousing, dispatching of parts, stocktaking, housekeeping and identification of continuous improvement strategies.

Key Responsibilities

• Operate the forklift to perform duties such and loading and unloading
• Act as the first point of contact for inbound call management and customers ordering parts
• Interpret parts to understand what will suit the customers needs
• Engage with customers to ensure enquiries and their post purchase needs are met
• Participate in regular stocktakes
• Assist in general warehousing duties including picking, packing and dispatching parts

Skills & Experience

• Forklift and drivers licence C is required
• Experience in warehousing desirable
• Interest in mechanical and industrial products desirable
• Strong customer service skills & dedication to customer service
• Intermediate computer literacy skills- MS Office & internet-based applications
• Excellent communication skills- including written, verbal and interpersonal
• Well-developed problem-solving skills with the ability to manage multiple priorities simultaneously
• Familiarity with CAT products desirable

Benefits

• Free On-Site Parking
• Made for More Rewards
• Opportunities for career development
• 12 Weeks Paid Parental Leave
• Ability to purchase additional annual leave
• Income protection covering you 24/7
• Fitness Passport for the whole family
• Refer a friend program – work alongside your mates and receive up to $3000 for each successful referral!
• Discounted CAT products
• Wellness Program

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on 1300 797 028 and reference job number 2901.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.