Reporting to the Parts Supervisor in Geraldton, the Store Person / Parts Interpreter is responsible for receiving customer orders for Caterpillar parts and/or general enquiries via phone, email and ensuring accuracy and timeliness of processing for continued customer loyalty and the utilisation of WesTrac as the preferred supplier of Caterpillar parts.

About our Geraldton Branch

Our Geraldton team provide Cat® machinery solutions to suit any earthmoving business including both new and used equipment sales, heavy equipment rental, as well as parts, servicing and merchandise.

Roster: Monday – Friday, 9.5 hours (including meal break) with rostered 5 hours every second Saturday

What You’ll Do:

• Parts interpreting - Accurately identify and source parts for a wide range of equipment, ensuring customers receive the correct components for their needs. You’ll use technical knowledge and systems to interpret part numbers and provide expert advice
• Assisting customers - Deliver exceptional customer service by responding to inquiries, providing product information, and supporting customers with solutions. This includes both face-to-face and phone interactions to maintain strong relationships.
• General warehousing - Perform day-to-day warehouse tasks such as receiving, storing, and dispatching parts. You’ll help maintain inventory accuracy, ensure stock is organised, and contribute to a safe and efficient work environment.

Skills & Experience:

• Willingness to learn
• Computer literacy – with effective communication skills
• Parts ordering and processing experience (training will be provided)
• Previous experience working in a similar warehouse environment or parts interpreting.
• Positive attitude with great attention to detail
• Customer service skills – previous experience liaising with customers and handling customer enquiries seen as advantageous
• High Risk Work Licence – Forklift (Desirable)
• A demonstrated understanding of Caterpillar equipment and parts (Desirable)

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family. 
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.  
• Employee Referral Program – Opportunity to receive a generous referral bonus for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.  

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 4983