Reporting to the Parts Supervisor, this full-time role at our Geraldton branch involves handling customer orders and enquiries with a strong focus on customer service. You’ll also assist with warehouse tasks such as stock control, picking and packing, inventory checks, and keeping the workspace safe and organised. Because customer service is a key part of this role, we’re looking for someone with a positive, proactive attitude, keen attention to detail, and strong skills in quality and compliance. On-the-job training is provided so you’ll be fully supported in using the systems needed to process orders.

Roster: Monday - Friday 9.5 hours (including meal break) including a fortnightly Saturday

Location: Geraldton, WA - Residential position

What you’ll do:

· Interpret customer part requirements on a wide range of parts for Caterpillar machines

· Manage customer enquiries through walk-ins, phone calls, and emails with a strong focus on delivering a high-quality customer experience

· Support internal departments including the workshop, field service teams

- Support warehousing tasks including stock control, picking and packing, and inventory checks

· Escalate issues appropriately and ensure consistent communication to prevent delays or errors

· Maintain a proactive, dependable approach, demonstrating strong organisational skills and the ability to work under pressure

Skills and Interests:

· Comfortable with computers and able to learn new platforms or databases quickly

· Strong communication and problem-solving skills; proactive in supporting customer and stakeholder needs

· Enthusiastic about the machinery and mechanical field, eager to develop knowledge and skills

· Confident providing customer service through face-to-face, phone, and email interactions

· Accurate and detail-focused when sourcing and matching parts

· Organised and capable of multitasking effectively in fast-paced, high-volume settings

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 5152