Reporting to the Branch Manager, the Field Service Supervisor is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.

This position offers a Residential allowance, making it a compelling opportunity for candidates seeking lifestyle balance and long-term community living.

Roster:  9days on 5days off 11.5 hours per day (including unpaid meal breaks)

Location: Geraldton - residential

What you’ll do:

• Lead and mentor a team of highly skilled technicians
• Maintain and develop strong customer relationships
• Schedule and allocate work orders for the Field Service team
• Manage rosters and approve timesheets
• Plan labour effectively to meet productivity targets
• Provide technical support to the Field Service team
• Champion a strong safety culture, ensuring a safe work environment at all times

Skills and Experience:

• Trade qualification as a mechanic, with experience working on CAT equipment
• Strong leadership, mentoring, and people management skills
• Proven problem-solving, analytical, and negotiation abilities
• Exceptional organisational skills, with the ability to manage competing priorities
• Advanced stakeholder engagement skills, with the ability to build and maintain strong working relationships
• Highly developed communication skills (written, verbal, and interpersonal)
• Proficiency in computer skills, including use of Microsoft Office

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. 
• Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 4702