Customer Service Coordinator | Canberra

WesTrac is currently seeking a motivated and experienced Customer Service Coordinator to join our team in Canberra.

As the Customer Coordinator, you will work closely with the Workshop Supervisor to ensure the smooth coordination of jobs from arrival on site through to completion and invoicing. Acting as the key point of contact for customers, you’ll support the progression of machine rebuilds or repairs by facilitating communication between the customer and the workshop team.

Your role will focus on delivering a high-quality customer experience, helping to build long-term relationships through clear, proactive communication and practical, value-driven solutions. You’ll assist in monitoring work in progress to ensure jobs are completed within agreed timeframes and scope, while also contributing to continuous improvement initiatives that enhance team performance and service delivery.

This role will be on a Monday-Friday, fulltime basis, at our office in Hume. 

Key Responsibilities

• Establish and maintain effective customer relationships, acting as the single point of contact for the customer
• Present and seek quote approvals with customers prior to the commencement of any work or variations to scope
• Provide repair and service solutions/options in consultation with the workshop and/or Sales team
• Communicate and inform customers regarding job progress and expected completion times / dates
• Liaise with other internal departments to ensure customer expectations are met and/or exceeded and internal cost allocations are approved
• Ensure all work orders are invoiced and processed, and disputed invoices are investigated and resolved
• Provide weekly reports to provide insight on outstanding WIP and accurately forecast month end sales

Skills & Experience

• Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer Management
• Excellent communication skills – Interpersonal, written and verbal
• Intermediate computer literacy skills (including Microsoft Office and DBS)
• Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
• Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
• Ability to work successfully within a team and autonomously
• Previous exposure to maintenance agreements, contracts and invoicing processes (desirable)

Benefits

• Fitness Passport for the whole family
• Annual Remuneration and performance review
• Flexi-Time Opt in
• Income protection with 24/7 coverage
• 12 weeks paid parental leave (primary carer)
• Online Learning Library to support your continued development
• Refer a friend program – work alongside your mates and receive up to $3000!
• Purchased Leave program
• Opportunities for growth and development
• Employee Wellness Program
• Discounted private health insurance
• On-boarding and welcome day at our head office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on 1300 797 028 and reference job number 4805.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.