About the Role

Reporting to the Branch Manager, the Field Service Supervisor is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment. 

The role is accountable for ensuring effective work order management and department performance to achieve WesTrac’s targets of productivity and compliance to Caterpillar, customer and WesTrac requirements.

Location: Bunbury

Roster: (9D / 5O or 10D / 4O)  Permanent Full-Time 
 

To be successful the following is required: 
•    Relevant HD Trade background. 

•    Experience leading a team in a similar industry (desirable)

•    Sound Communication and Engagement skills with the ability to issue clear directives in a high-risk working environment.
•    Understanding of OH&S requirements and quality risk assessments
•    Build strong relationships with internal and external stakeholders and utilising the knowledge and rapport to exceed customer expectations. 
•    Experience working in a dynamic work environment and demonstrate the ability to manage conflicting priorities.
•    Excellent Customer facing skills and relationships building skills.
•    Ability to effectively utilise various computer systems. 

Requirements for the role

• Extensive experience in Mechanical Supervisory position (Dealership experience is Desireable)
• Previous experience within a warehouse, parts or distribution environment
• Caterpillar Systems, Parts and Product knowledge.
• Advanced time management, planning and organisational skills with the ability to manage multiple competing priorities
• Have the demonstrated ability to inspire, motivate and lead a team

What we offer:

• Unrivalled training and development via The WesTrac Institute
• Family-friendly, Perth-based rostered work - Stay home every night
• Fantastic team environment and inclusive work culture
• Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
• Discounted health insurance, income protection insurance, and salary sacrifice options

If you are interested in taking your career to the next level with WesTrac click the ‘Apply' button today!

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality"

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Job req # 2858