Reporting into the Branch Manager, the Administrator – Service Operations will be working on a fulltime basis from our Bunbury office and is responsible for daily filing of jobs, answering incoming customer queries, organising new starters access and uniforms and handling site entry forms.

Roster: 5 days on 2 days off (Mon – Fri), 10 Hours per day

Location: Bunbury, WA

What you’ll do:

• Support the field service team by completing site entry forms, managing the field service truck fleet, ensuring accurate inspections, answering calls, daily job filing, and handling customer queries.
• Organise new starters by arranging access, uniforms, and raising purchase orders (POs).
• Managing purchase requisitions and overseeing the purchasing process.
• Handling time capture reporting and organising work scope books.
• Maintaining archives and ensuring compliance with WesTrac policies.
• Managing training requirements and conducting safety and contamination control audits.
• Building positive relationships with customers and internal stakeholders.

Skills and Experience:

• Previous experience working in a similar role
• Professional level of computer literacy and data entry skills
• Experience using SAP
• Effective communication skills including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly
• Customer service orientation
• Attention to detail and accuracy
• Adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
• Stress tolerance and the ability to maintain satisfactory work standards under pressure

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. 
• Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 3827