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Machine Performance Specialist

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Job number:
Work type:
Permanent - full time
Hunter Valley & Newcastle
Product Support

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with in house RTO’s, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

About the Role

WesTrac an experienced technician to join our team as a Site Performance Specialist (External role title used in advert). As the Site Performance Specialist for one of the world’s leading Caterpillar Dealers you will play a pivotal role in maximising our mining customers return on their fleet investments by providing technical support, advice on equipment optimisation and analysing fleet performance data to drive improvements in overall asset performance.

This is a dynamic role supporting key customers and will require travel to sites in the Hunter Valley and Mudgee region. A current Order 43 medical or ability to complete is an essential requirement for this position.

Key Accountabilities

  • Develop and maintain key customer relationships with each allocated site.
  • Utilise fleet performance data to proactively drive improvement in asset performance.
  • Carry out wear management inspections
  • Regular report generation as required
  • Working with customer on resolution of unplanned downtime to ensure timely resolution of causes.
  • Monitor and review maintenance and operational practices and technology applications that impact machine performance and make recommendations for improvement to optimise TCO
  • Manage product update execution.

Key Skills

  • Advanced communication skills
  • Customer service focussed
  • Working knowledge of mining operations and machine application
  • Robust understanding of Caterpillar products
  • Ability to interpret and analyse asset health and performance data
  • Demonstrated ability to develop positive working relationships with internal and external stakeholders
  • Ability to work successfully within a team and autonomously


  • Tertiary qualifications in engineering or
  • Mechanical Trade Certificate
  • 5 year post qualification/trade experience working on Cat equipment would be highly regarded
  • Diagnostic/Troubleshooting experience and familiarity with Caterpillar programs such as SIS, ET, SIMSi, TMI desireable 


  • Competitive Remuneration Package
  • Fully Maintained Vehicle
  • Fitness Passport for the whole family
  • Paid Parental Leave
  • Purchase Leave program
  • Opportunities for growth and development
  • Further education assistance program
  • Employee Wellness Program
  • Discounted private health insurance
  • Discounts with our corporate partners
  • Flexible working arrangements

Apply Now

To be considered for this position please submit your application including resume and cover letter. The successful applicant will be required to undertake a pre-employment medical and national police check. Applications may be screened before the closure date of 22nd July 2022. For further information please contact our Recruitment Team on 1300 797 028.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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