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Customer Business Analyst

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Job number:
Work type:
Permanent - full time
Operational Support Services, Product Support, Customer Service

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

WesTrac are looking for a motivated Customer Business Analyst to join our growing Client Solutions Team.

Reporting to the Digital Support Manager, this role is responsible for day to day subscription management and billing of Digital Mining products, maintaining positive relationships with customers and tracking monthly financial metrics, aligned with the objectives of accurate and timely billing of new and renewed product and support subscriptions.

This role supports Technology sales team in improving accuracy of quotes, continuous positive customer experiences across the digital support lifecycle. This role will be a key part of our Support team, ensuring objectives and KPI’s are constantly achieved.

We are looking for a highly organised, driven, self-motivated individual with excellent interpersonal skills and attention to detail who can manage fluctuating workloads and conflicting priorities to achieve tight deadlines.

Location: WesTrac Perth Branch, Reid Road Perth Airport

Roster: Monday to Friday, Full-time Permanent

To be successful the following is required: 

  • Tertiary qualification in a related field (e.g. Commercial, Marketing or Business disciplines)
  • Experience in Construction, Mining or related industries, with operational knowledge
  • Experience in a customer focused application support role
  • Demonstrated passion for and commitment to building strong customer relationships
  • Able to effectively assess, prioritise and escalate issues and solutions
  • High level problem-solving skills with the ability to follow through required actions to resolution
  • Excellent communication skills
  • Ability to build and maintain successful working relationships across a range of internal and external stakeholders
  • Advanced time management skills
  • Highly developed attention to detail when dealing with high volumes of data across multiple systems
  • Ability to work both collaboratively within a team and autonomously
  • Knowledge and understanding of WesTrac / Caterpillar technology products, will be an advantage

What we offer:

  • $3,000 Recommend and Spend Referral bonus program
  • Unrivalled training and development via The WesTrac Institute
  • Relocation assistance and Visa sponsorship transfers available for Australian-based workers
  • Regular career progression opportunities
  • Fantastic team environment and culture
  • Income protection Insurance
  • Paid parental leave
  • Discounts on a number of fantastic brands including Apple, JB Hi-Fi, Crown, Qantas etc
  • Discounted health insurance
  • Salary Sacrifice available for airline memberships, cars etc

If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today!

For more information please call The WesTrac Recruitment Team on 08 9377 8700 or email your Resume to

Relocation and Visa sponsorship assistance can be offered to candidates currently located in Australia only.

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with in house RTO’s, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. As an industry leader and employer of choice, we’re Made for More.

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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