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Permanent - full time
Sydney Metro & Casula
Product Support, Customer Service

For more than 30 years WesTrac has set the benchmark in equipment management solutions, providing customers across Western Australia, New South Wales and the Australian Capital Territory. As one of the largest authorised Cat equipment dealers in the world, WesTrac provides customers with a wide range of machinery and construction equipment as well as comprehensive whole-of-life management solutions. With more than 3,300 staff and 190 apprentices, WesTrac is dedicated to creating and delivering outstanding value for our employees. Let’s do the Work.




About the role

We are currently seeking an energetic and results driven Parts Sales Coordinator to join our Parts Sales team.

Reporting to the Parts Supervisor, you will be responsible for providing a high level of customer service to all our customers. You will be a highly motivated, efficient and proactive individual who thrives on a challenging fast paced role and is passionate about customer service and making a difference to the customer’s experience.

This is a pivotal role and offers you training, support and exposure to various areas within the business offering you opportunity for developing a long term career with a world leading dealership.

This role is requires understanding and fulfill customers’ requirements and needs, actively participating in regular stocktakes as well as assisting as required with warehousing duties such as picking, packing and dispatching parts and general housekeeping.

We currently have opportunities based in the below branches with the option to rotate between branches where needed;

Rozelle (Sydney Superyacht Marina)

Marsden Park



The roster for the position is working Monday to Friday, 10 hour shifts with some Saturdays also required.

Key Responsibilities

  • You will be the first point of contact for all customers parts orders.
  • Inbound order call management
  • Data processing
  • Parts interpretation
  • Customer follow up enquiries

Skills & Experience

  • Previous experience in a high level customer service role (preferably in a technical/industrial environment)
  • Problem solving skills and the ability to manage multiple tasks in a high pressure environment
  • Intermediate computer literacy skills – MS Office and internet based applications
  • Excellent communication skills (verbal, written and interpersonal) with the ability to effectively liaise with customers and a diverse range of interdepartmental team members
  • Positive attitude and passion to deliver the best outcome for the customer every time
  • Forklift licence
  • An aptitude and interest in technical/industrial products/services
  • Familiarity with Caterpillar processes or equipment would be highly regarded however not essential


  • Competitive salary and benefits scheme
  • Company funded income protection
  • Flexible work arrangements
  • Purchased leave
  • Discounted private health plan
  • Fitness Passport
  • On-boarding and Welcome day at our Head Office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028. Job number: 880596.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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