Filter results

Work type




Mining Support Representative

Apply now
Job number:
Work type:
Permanent - full time
Hunter Valley & Newcastle, North West & Tamworth
Product Support

For more than 30 years WesTrac has set the benchmark in equipment management solutions, providing customers across Western Australia, New South Wales and the Australian Capital Territory. As one of the largest authorised Cat equipment dealers in the world, WesTrac provides customers with a wide range of machinery and construction equipment as well as comprehensive whole-of-life management solutions. With more than 3,300 staff and 190 apprentices, WesTrac is dedicated to creating and delivering outstanding value for our employees. Let’s do the Work.




About the role

WesTrac is seeking to reward an energetic and results focused Mining Support Representative. The role is responsible for identifying and capturing product support sales opportunities through equipment performance and key projects within the allocated customer accounts to deliver lowest total cost of ownership. Relationship with key personnel is paramount within the customer business and understanding customer drivers to achieve market share and revenue targets. 

This position will be based from our Mt Thorley Branch in the Hunter Valley and will service our Gunnedah customers. There will be the requirement to travel for this role with the expectation the successful candidate will spend 3 days/2 nights in the Gunnedah Surface Mining region. 

This position comes with a competitive salary and benefits, plus company car and potential commission earnings of $62,000.

Key Responsibilities

  • Identify and capture parts, service and technology sales opportunities along with identifying any new, used and rental machine opportunities.
  • Work with the customer to identify under performing Caterpillar equipment and engage with internal specialist to address equipment under performance
  • Wit hthe support of the Mining Support Manager, manage key projects to ensure the customer experience is of the highest level
  • Make recommendations for parts & component inventory to assist in servicing future customer demands
  • Deliver continuous improvement recommendations to the customer to leverage fleet performance and drive efficiencies
  • Regularly monitor and report on the customer's Caterpillar fleet performance to ensure full value of Caterpillar assets

Skills & Experience

  • Relevant trade qualification and background
  • Several years experience in earth moving parts and/or service
  • Understanding of heavy mining equipment 'total cost of ownership' modelling
  • Drivers licence and the ability and willingness to travel frequently
  • Effective time management skills with the ability to prioritise workload and travel 
  • Driven individual, easily motivated by success and an efficient decisions maker
  • Excellent communication skills with strong negotiation skills 


  • Competitive salary and benefits scheme
  • Company vehicle
  • Potential earnings of $62,000
  • Company funded income protection
  • Flexible work arrangements
  • Purchased leave
  • Discounted private health plan
  • Fitness Passport
  • On-boarding and welcome day at our Head Office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028. Job number: 879649.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

Back Apply now Refer a friend

Share this:

| More