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Service Advisor - Wagga Wagga

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Job number:
Work type:
Permanent - fixed term
Wagga Wagga
Customer Service

For more than 25 years WesTrac has set the benchmark in equipment management solutions, providing customers across Western Australia, New South Wales and the Australian Capital Territory. As one of the largest authorised Cat equipment dealers in the world, WesTrac provides customer with a wide range of machinery and construction equipment as well as comprehensive whole-of-life management solutions. With more than 3,300 staff and 190 apprentices, WesTrac is dedicated to creating and delivering outstanding value for our employees. Let’s do the Work.


About the role

Reporting to the Branch Manager, the Service Advisor is accountable for providing the complete customer care experience for repair and general service enquiries.

As the single point of contact between the customer and our service repair workshop, you are responsible for the coordination of the scope, scheduling, pricing and invoicing of required work, while ensuring customer requirements are achieved within agreed timeframe and budget.

It is essential that you ensure customer needs are thoroughly understood and that the solutions offered add value to both the customer and WesTrac, to strength the customer relationship.

This position is a full time fixed term contract until December 2021, with the potential to be extended to a 2 year contract working Monday to Friday, 8 hour days. 

You will be well supported with a handover by the current Customer Coordinator and ongoing support from the greater team.

Key Responsibilities

  • Customer support and service
  • Service Work order management
  • Invoice management
  • Warranty administration
  • Purchasing consumable goods
  • Data entry 

Skills & Experience

  • Extensive experience in a similar role within heavy industry
  • Demonstrated highly developed customer service and communication skills  
  • Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
  • Demonstrated mechanical aptitude with the ability to absorb technical information quickly
  • Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes


  • Trade certificate qualification
  • Experience using SAP software
  • Experience with MS software
  • NSW Driver licence (manual)


  • Competitive salary and benefits scheme
  • Company funded income protection
  • Flexible work arrangements
  • Discounted private health plan
  • Fitness passport
  • On-boarding and welcome day at our head office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028 and reference Job No. 878163.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.

Advertised: AUS Eastern Standard Time
Applications close:

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