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Field Service Supervisor - Guildford

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Permanent - full time

A great opportunity is available to work for WesTrac, one of the largest authorised Caterpillar dealers in the world, as a Field Service Supervisor servicing or Marine & Earthmoving clients. Reporting to the Area Manager, based from our South Guildford Branch, roster will be 5:2 from Monday to Friday, working 10.5 hour days (inclusive of a 30 minute meal break).

Job Duties:

  • Lead a crew of Field Technicians and ensure productivity within the team
  • Represent WesTrac as the single point of contact for the customer and act as the conduit between the technicians and other stores regarding any request for service, repairs and other general queries
  • Establish and maintain an effective customer relationships
  • Liaise with internal and external stakeholders to ensure ongoing and future customer requirements are met
  • Provide repair and service solutions/options in consultation with the workshop and/or Sales and Parts Department to ensure WesTrac remains Customer Solution Focused and customer expectations are met and/or exceeded
  • Complete root cause analysis for section reworks to ensure appropriate action is implemented to prevent reoccurrences
  • Review and assist with Failure Analysis Reports and determine corrective action
  • Be available after hours (via mobile) to assist customers/technicians as required

Essential Criteria:

  • Australian Recognised Trade Certificate
  • Previous Field Service & Leadership experience
  • Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
  • Highly developed communication skills (interpersonal, written and verbal)
  • Demonstrated mechanical aptitude with the ability to absorb technical information quickly
  • Intermediate computer literacy skills (including Microsoft Office)
  • Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes

Company Benefits:

WesTrac offers competitive remuneration packages and many other benefits which include:

  • Salary sacrificing options i.e. airline membership, motor vehicle etc
  • Supportive work environment and career progression opportunities
  • Refer a friend program – work alongside your mates and receive $1000 for each successful referral
  • Uniforms and PPE provided (Laundered)
  • Discounts with Blackwoods, Apple, JB Hi-Fi, Qantas, Travel Club and more
  • Discounted CAT products
  • Discounted health insurance

Introduction to Westrac:

For over twenty years WesTrac has set the benchmark in equipment solutions, providing customers across Western Australia, New South Wales, the Australian Capital Territory and north-east China with award winning support across the mining, construction and transport industries.As one of the largest authorised Caterpillar dealers in the world, WesTrac provides customers with a wide array of machinery and construction equipment as well as a comprehensive whole-of-life management solution designed to make owning and operating equipment as easy, profitable and safe as possible.

If you are a driven self-starter and are confident you have the relevant skills, knowledge and experience to fulfil this role, please apply.

WesTrac is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates. We reserve the right to withdraw this ad prior to the closing date.

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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