For more than 25 years WesTrac has set the benchmark in equipment management solutions, providing customers across Western Australia, New South Wales and the Australian Capital Territory. As one of the largest authorised Cat equipment dealers in the world, WesTrac provides customer with a wide range of machinery and construction equipment as well as comprehensive whole-of-life management solutions. With more than 3,000 staff and 140 apprentices, WesTrac is dedicated to creating and delivering outstanding value for our employees. Let’s do the Work.

Product Support Advisor 

About the role

Reporting to the Mining Support Manager, you will be responsible for increasing the performance, reliability and availability of the designated fleet/product set, by improving the preventative maintenance strategy and equipment effectiveness while also working to reduce customer costs.

Supported by the Mining Sales Team, the primary function of this role is to assist the customer in the execution of operational and maintenance strategies which optimise overall fleet performance outcomes. The Product Support Advisor is the link between the customer, Caterpillar and WesTrac for all information, documentation and continuous improvement and is responsible for completing daily, weekly and monthly reporting, providing technical assistance and support to the customer’s site maintenance staff.

This position is offered on a full-time permanent basis, working Monday to Friday.

Key Responsibilities

• Liaise with the customer, technical services and Caterpillar to resolve emerging product issues
• Monitor equipment performance and condition to ensure best availability for life of the customers machines
• Work collaboratively with the WesTrac Technical Services Team and Customer Maintenance Team to ensure the best outcome for WesTrac and the customer
• Deliver continuous improvement recommendations to improve product related issues
• Arrange component failure analysis for all failed components and recommend corrective actions

Skills & Experience

• Trade qualified with significant post-trade experience in similar industry/product range
• Demonstrated mechanical aptitude with the ability to absorb technical information quickly
• Exhibit a committed safety focus in all work and behaviour;
• Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
• Demonstrated analytical, problem solving and negotiation skills to enable the effective resolution of issues

Benefits

• Competitive base hourly rate
• Income protection covering you 24/7
• Refer a friend program – work alongside your mates and receive $1000 for each successful referral!
• Up to $8,000 relocation assistance offered for eligible candidates
• Discounts with Blackwoods, Apple, JB Hi-Fi, Qantas, Travel Club and more
• On-boarding and welcome day at our Head Office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.