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The Customer Coordinator is accountable for the 'ownership of the customer experience' by providing the complete customer care experience in regards to WesTrac service, repair and general service provision queries. Monday to Friday, 10 hours per day.

As the single point of contact between the customer and the WesTrac workshop, the Customer Coordinator is responsible for the effective and efficient coordination of the scope, scheduling, pricing and invoicing of the work required, whilst ensuring that the customer's repair and service requirements are achieved with agreed time frame and budget.

Report to the area manager, the roster is Monday – Friday, 10 hours per day, with 4x Saturdays worked per year primarily at our Reid Road branch.

The role:

• Ensure the customers are kept informed of job progress and expected completion times/dates
• Provide repair and service solutions/options in consultation with the workshops and/or Sales and Parts Departments
• Create, process and monitor service work orders
• Provide accurate quote analysis and generation in accordance to the customer requirements
• Complete ongoing monitoring of Work In Progress (WIP) to ensure jobs are completed within agreed time frame and to approved scope of work/budget

About you:

• Mechanical trade qualification highly desireable
• Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer Management
• Highly developed communication skills (interpersonal, written and verbal)
• Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
• Mechanical aptitude
• Intermediate computer literacy skills (including Microsoft Office)
• Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes

The offer:

We value our people and love to reward and recognise each employee’s contribution. WesTrac offers a competitive remuneration package with several benefits and non-financial rewards to help make everyday life a little more comfortable.

• Discounted CAT products
• Wellness Program
• Corporate Health Program
• Employee Assistance Program (EAP)
• Further education assistance

The WesTrac culture is about energy, enthusiasm, contribution and being able to make a difference in what we do at work and beyond.  You will be able to maximise value whilst continuing the investment we have in our most important asset, our people

If you are a driven self-starter and are confident you have the relevant skills, knowledge and experience to fulfil this role, please apply.

We reserve the right to withdraw this ad prior to the closing date.