For more than 25 years WesTrac has set the benchmark in equipment management solutions, providing customers across Western Australia, New South Wales and the Australian Capital Territory. As one of the largest authorised Cat equipment dealers in the world, WesTrac provides customer with a wide range of machinery and construction equipment as well as comprehensive whole-of-life management solutions. With more than 3,000 staff and 140 apprentices, WesTrac is dedicated to creating and delivering outstanding value for our employees. Let’s do the Work.

Customer Service Coordinator – Dubbo

About the role

We are seeking a motivated individual to join our Dubbo branch for a 12 month maternity leave coverage. 

As a Customer Service Coordinator (CSC) for one of the World’s leading Caterpillar dealerships, you will liaise with our vast customer base to provide after sales support. Our customers operate predominantly in the construction and earth moving industries and they turn to our highly knowledgeable CSC’s to assist in coordinating the maintenance of their CAT machines.

Key Responsibilities

• Coordinate bookings and maintain records for team training
• Timesheet entry
• Processing of internal temporary transfers
• Coordinate site mobilisation and induction requirements
• Manage travel and accommodation arrangements
• Manage PPE
• Ordering stationary
• Manage Banking and Petty Cash for the Branch ensuring daily reconciliation
• Purchase Orders and Invoicing
• Data entry, reports and placing information into various programs
• Interaction with various internal departments as required 
• Raise and close work orders
• Attend to customer orders, progress updates and concerns
• Generate and maintain job packs
• Additional administration duties as required to support business operations

Skills & Experience

• Proven experience in a similar role
• Strong proficiency in Microsoft Office applications
• Excellent written and verbal communication skills
• Outstanding customer service skills
• Supportive and “can do” attitude
• Strong attention to detail
• A demonstrated commitment to safety and the environmen

Benefits

• Competitive salary and benefits scheme
• Company funded income protection
• Flexible work arrangements
• Purchased leave
• Discounted private health plan
• Fitness Passport
• On-boarding and welcome day at our Head Office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.