For more than 25 years WesTrac has set the benchmark in equipment management solutions, providing customers across Western Australia, New South Wales and the Australian Capital Territory. As one of the largest authorised Cat equipment dealers in the world, WesTrac provides customer with a wide range of machinery and construction equipment as well as comprehensive whole-of-life management solutions. With more than 3,000 staff and 140 apprentices, WesTrac is dedicated to creating and delivering outstanding value for our employees. Let’s do the Work.

Branch Coordinator – Cobar

About the role

The Branch Coordinator is accountable for the ‘ownership of the customer experience’ provided by the branch to ensure effective management of all matters between the customer and the branch – including the safety and management of the branch team members, customer service and support provisions, branch performance, invoice management and ensuring quality assurance and continuous improvement requirements are adhered to as per WesTrac policy.

Key Responsibilities

• Communicate departmental objectives and Key Performance Indicators (KPIs) to team members to ensure they are aware of and have an understanding of expectations and their contribution to achieve the objectives
• Ensure company safety procedures, safe working practices and Life Saving Rules are strictly followed, with the aim of reducing lost time incidents to zero
• Represent WesTrac as the single point of contact for the customer and act as the coordinator between the technicians regarding any request for service, repairs and other general queries

Skills & Experience

• Demonstrated people management experience
• Demonstrated experience developing sales and marketing strategies to drive sales and increase profit
• Excellent interpersonal and negotiating skills and ability to engage with key stakeholders
• Strong technical knowledge of Caterpillar or similar heavy mobile equipment
• Advanced computer literacy (Microsoft Office Suite) with strong written and verbal communication skills
• Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines

Benefits

• Competitive salary and benefits scheme
• Add % location allowance (if applicable)
• Company funded income protection
• Flexible work arrangements
• Purchased leave
• Discounted private health plan
• Fitness Passport
• On-boarding and welcome day at our Head Office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028.

Please note that WesTrac Pty Ltd will be closed between 20^th December 2019 and the 6^th January 2020. Applications received between this period will be reviewed on our return.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.