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Project Support Group Perth Supervisor

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Job number:
Work type:
Permanent - full time
Product Support


Reporting to the Branch Manager – Project Support, this role is the first point of contact for our customers and will be responsible for;

  • Processing and scheduling all the monthly work orders and warranty claims
  • Maintain WIP within company KPI's
  • Work with CSM and customer to increase revenue
  • Coordinate personnel requirements
  • Maintain current and develop new customer contacts

About you:

Essential Criteria

  • Live the Values - Leads by example everyday through actions, behaviours and decisions including compliance with WesTrac’s safety procedures, safe working practices and life- saving rules
  • Demonstrated experience within a similar multi-faceted customer service orientated role within a similar industry at a leadership capacity
  • Australian Recognised Heavy Duty Mechanical Trade Qualification
  • Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
  • Highly developed communication skills (interpersonal, written and verbal)
  • Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
  • Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes

Desirable Criteria:

  • Completion or attainment towards Certificate IV Frontline Management
  • Previous experience utilising WesTrac and Caterpillar systems
  • Experience using SAP

This role is working Monday – Friday and 4 Saturdays a year at our South Guildford office, working 10.5 hour days (inclusive of a 30 minute unpaid meal break).

In return we offer;

WesTrac offers competitive remuneration packages and many other benefits which include:

  • Salary sacrificing options i.e. airline membership, motor vehicle etc
  • Supportive work environment and career progression opportunities
  • Refer a friend program – work alongside your mates and receive $1000 for each successful referral
  • Uniforms and PPE provided
  • Discounts with Blackwoods, Apple, JB Hi-Fi, Qantas, Travel Club and more
  • Discounted CAT products
  • Discounted health insurance

 About Westrac:

WesTrac has set the benchmark in equipment solutions, providing customers across Western Australia, New South Wales and Australian Capital Territory with award winning support across the mining, construction and transport industries. WesTrac’s vision is to be the Customers First Choice in Equipment Management Solutions. To achieve this, we put safety first and have the right people in the right roles

We reserve the right to withdraw this ad prior to the closing date.

 WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.


Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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