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Project Support Group Perth Supervisor

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Job number:
Work type:
Permanent - full time
Product Support


Reporting to the Branch Manager – Project Support, this role is the first point of contact for our customers and will be responsible for;

  • Processing and scheduling all the monthly work orders and warranty claims
  • Maintain WIP within company KPI's
  • Work with CSM and customer to increase revenue
  • Coordinate personnel requirements
  • Maintain current and develop new customer contacts

About you

Essential Criteria

  • Demonstrated experience within a similar multi-faceted customer service orientated role within a similar industry at a leadership capacity
  • Australian Recognised Heavy Duty Mechanical Trade Qualification
  • Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
  • Highly developed communication skills (interpersonal, written and verbal)
  • Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
  • Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes

Desirable Criteria

  • Completion or attainment towards Certificate IV Frontline Management
  • Previous experience utilising WesTrac and Caterpillar systems
  • Experience using SAP

This role is working Monday – Friday and 4 Saturdays a year at our South Guildford office, working 10.5 hour days (inclusive of a 30 minute unpaid meal break)

Company Benefits:

WesTrac offers competitive remuneration packages and many other benefits which include:

  • Salary sacrificing options i.e. airline membership, motor vehicle etc.
  • Flexible work arrangements
  • Income Protection Insurance
  • Paid Parental Leave 
  • Discounted CAT products
  • Wellness Program
  • Partner Discount network   
  • Employee Assistance Program (EAP)
  • Further education assistance
  • Discounted gym membership
  • Discounted health insurance

About Us

WesTrac has set the benchmark in equipment solutions, providing customers across Western Australia, New South Wales and Australian Capital Territory with award winning support across the mining, construction and transport industries. WesTrac’s vision is to be the Customers First Choice in Equipment Management Solutions. To achieve this, we put safety first and have the right people in the right roles

NB: WesTrac recognise the value of and strongly support the principles of equal employment opportunities in the workplace. We reserve the right to withdraw this ad prior to the closing date.


Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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