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Technology Operations Supervisor

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Permanent - full time

About the opportunity

Working an 8/6 roster and reporting to the Technology Area Manager, the Technology Operations Supervisor is accountable for the daily management, leadership, support and mentoring of the Machine Control and Guidance Technicians as well as ensuring a high level of safety focus with actions that support a belief in a zero harm culture. Additional accountabilities will include…

  • Ensuring exceptional customer service is delivered at all times
  • Ensuring correct parts are available to undertake maintenance schedules
  • Achieving equipment maintenance targets within recommended target times
  • Coordinating repairs and maintenance on all equipment including scheduled, unscheduled, backlog, wear and tear and customer specific (e.g. accident damage) maintenance as per site specific procedures and/or Caterpillar service literature
  • Ensuring correct parts are available to undertake the maintenance schedules
  • Ensuring effective team communication, organisation and execution of workshop schedules to minimise machine downtimes
  • Carrying out detailed shift handovers (written & verbal) with the oncoming Shift Supervisor in order to ensure all relevant information is accurately carried over
  • Ensuring team members accurately diagnose machine faults
  • Act as a quality control officer on maintenance events, accurately monitoring Job Quality and Tradesperson Performance, ensuring Reworks are kept at minimum levels
  • Scheduling breakdown priorities with production/mining departments as required

Essential experience

  • Demonstrated experience in a Supervisory role within a Caterpillar Dealer
  • Basic understanding of work order job costing and cost approval
  • Excellent communication skills (written, verbal, interpersonal)
  • Strong customer service skills with the ability to build and maintain successful working relationships
  • Intermediate computer literacy skills - MS Office, internet-based applications
  • Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace
  • Highly developed attention to detail
  • Advanced time management, planning and organisational skills with the ability to manage multiple priorities to meet objectives
  • Ability to work successfully both within a team and autonomously
  • Knowledge of DBSi, Caterpillar systems (SiS etc.), Caterpillar technologies (MineStar, etc) and WesTrac business processes

Company Benefits

WesTrac offers competitive remuneration packages and many other benefits which include: Salary sacrificing options i.e. airline membership, motor vehicle etc.

  • Income Protection Insurance
  • Paid Parental Leave 
  • Wellness Program
  • Partner Discount network   
  • Employee Assistance Program (EAP)
  • Discounted health insurance

At WesTrac, we believe in investing in the development and application of the latest technology and innovation, to support our customers in achieving success. Our Technology Team are at the forefront of supporting cutting edge technology across all industries, from Mining, Oil & Gas, Energy & Transportation through to all forms of Construction.

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships. Operating in NSW, ACT and WA, we supply equipment solutions to thousands of customers across the mining, construction, transport, forestry, agriculture and power generation sectors. At WesTrac our primary focus is our people. We know that our success is the result of more than 3,000 talented people working together to achieve amazing outcomes. Now, as we look to the future and our goal of becoming the first choice in equipment solutions, we're more focused than ever on harnessing the best talent for our business. 

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates 

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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