SEARCH

About the role

Reporting to the Field Service Supervisor, your responsibilities will include, but not limited to carrying out warranty and customer repairs on a range of CAT machinery and associated products in a timely and efficient manner. You will be required to carry out field service work on a regular basis throughout the Port Hedland Region, and you have access to the latest training and technical knowledge relating to the CAT product in both workshop and field positions. 

Armed with a field service ute, you will be required to visit customer sites to not only diagnose and repair Caterpillar equipment, but also complete warranty repair work and reports. Reporting to the Field Service Supervisor, you will be responsible for identifying and recommending preventative maintenance on customer equipment

Situated 200 km north of Karratha, Port Hedland sits on the WA’s pristine coastline and has a rich history in pioneering and Indigenous culture and is well known as the hub of the resource industry and salt piles connecting the Pilbara and the Kimberley. Home of attractions such as the Staircase to the Moon and Eighty Mile Beach, Port Hedland offers a range of native flora and fauna right on your doorstep!

• Residential roster 10/4 or 2/1 FIFO (ex Perth)
• 10 hours per shift
• Residential, location and field service allowance paid

You will also be required to have sound customer relations and interpersonal skills and the ability to work completely unsupervised. Your responsibilities will also include;

• Manage work orders including ordering parts as required
• Carrying out Caterpillar product improvement plans and product support program
• Maintaining safe work practices and a safe work environment
• Deliver first class customer service

Essential Criteria:

• Australian recognised Heavy-Duty Trade Certificate with a minimum of 5 years post trade experience in a field service environment
• Extensive diagnostic and fault-finding skills
• Demonstrated ability to work under pressure in an isolated and remote environment
• Ability to work and seek out work opportunities without continuous direct supervision
• Ability to work effectively within a team and have a strong commitment to continuous improvement principles
• Strive to assist the Customer to achieve machine availability and reliability KPI’s
• Previous mechanical experience working on Caterpillar products

Desirable Criteria:

• High Risk Work Licence (i.e. LF, DG, RG, EWP)
• Working at Heights
• Heavy Rigid Licence
• Refrigerant Handling Licence
• Familiarity with service literature

In return we offer;

WesTrac offers competitive remuneration packages and many other benefits which include:

• Salary sacrificing options i.e. airline membership, motor vehicle etc.
• Supportive work environment and career progression opportunities
• Refer a friend program – work alongside your mates and receive $1000 for each successful referral
• Uniforms and PPE provided
• Discounts with Blackwoods, Apple, JB Hi-Fi, Qantas, Travel Club and more
• Discounted CAT products
• Discounted health insurance

 About Westrac:

WesTrac has set the benchmark in equipment solutions, providing customers across Western Australia, New South Wales and Australian Capital Territory with award winning support across the mining, construction and transport industries. WesTrac’s vision is to be the Customers First Choice in Equipment Management Solutions. To achieve this, we put safety first and have the right people in the right roles

We reserve the right to withdraw this ad prior to the closing date.